What Gets Measured Gets Managed
by Rev Dr Kim Miller, SMART Recovery Facilitator, Australia
Peter Drucker was the world’s most influential business management teacher and author following the second world war. In my long-gone engineering days I was trained in his Management By Objectives principles and thought I’d left it all behind when I left engineering. However, today I want to highlight one of his management quotes:
“What gets measured gets managed.”
We can see how this can relate to the business world. If you are selling potatoes and have a goal to do better you need to know how many bags of potatoes you sold last week so you can increase sales next week. If you are a taxi company wanting quicker response times you need to keep track of every call, every car, every driver. You need to measure it to manage it. Without measuring anything you lose control of everything.
Drucker’s quote has a great relevance to SMART Recovery. After all, this is the place where we talk about a Cost Benefit Analysis (CBA) as a specific way of weighing up (measuring) the good against the bad when using drugs or alcohol. Continue reading